Frequently Asked Questions 

Trade members will be assigned a dedicated project lead. All of our leads are well versed in custom millwork and have worked with some of the top premium or forward thinking cabinetry brands​.

We’re building up our swatch library now and will be sending finish brochures to all approved trade members in late 2025. In the meantime, reach out to your project lead for swatches on a per project basis.

Our showroom is located at 333 Park Avenue inside the Nylon Gallery. We pop up at a number of design events through out the year as well, follow along with us on Instagram to learn where we’ll be next!

Yes. We’d love the opportunity to partner with you. Inquiries and press kits can be sent to partnerships@islaporter.com.

While we don’t offer in-house financing at this time, there are plenty of flexible ways to fund a home renovation! We recommend speaking with your local bank or lender to explore options that work best for you. To make things easier on our end, we structure payments in manageable milestones: starting with a deposit, followed by 2–3 scheduled payments throughout the process. It’s our way of helping you pace your investment as your dream kitchen comes to life.

When working directly with Isla Porter, your initial design fee is non-refundable and covers the cost of our professionally executed designs. After you finalize your floor plan, we require a deposit of 10% of your estimate to move into the color rendering phase. To finalize your order, we require 50% of the total balance to be paid to go into production. Your remaining balance can be paid anytime prior to scheduling a delivery in your home. We accept design deposits via all major credit cards and ACH. Cabinetry order deposits must be made via wire or ACH transfer due to payment size.

Our team is fully equipped to get you on your way to a truly amazing dream kitchen. We are experienced kitchen design professionals with a history of working with clients remotely — and our job is to deliver you a beautiful, functional kitchen design and cabinetry to complete it. But we leave the rest to you! Our design process includes full finish selection like paint, hardware, countertops, flooring and lighting, but we leave the final purchasing decisions to our clients. Interior designers create a unique design experience and execute projects in their own signature styles. They also provide services like procurement, receiving, warehousing, accessory styling, project planning and more. If those services sound like something you’re interested in, shoot us an email at hello@islaporter.com and we’ll connect you to someone amazing.

We offer floor plan generation and review, 3D color renderings, two rounds of design revisions, and a dedicated Project Lead to guide you through the entire process. We also send finish swatches and door samples to help you make decisions with confidence.

We’ve partnered with leading AI innovators and spatial capture pros to create a seamless, and accurate measurement capture experience. You can download the Isla Porter App and instantly scan your space. The average scan takes about 10 minutes to execute and a 3D Model of your space is generated in our backend instantly. This is all we need to start the process and understand your space!

You will need a LIDAR enabled device which includes the Apple Pro and Pro Max models of the iPhone 12, 13, 14, and 15, as well as the third-generation 11-inch and fifth-generation 12.9-inch iPad Pro models from 2020 and later.​

We’re happy to lend homeowners one of our Isla Porter Pro iPads to execute your scan. Just let your designer know during your initial call or request one during your intake survey​.

Measurements taken with LIDAR technology have shown to be 99% accurate—which is better than most people with a tape measure! This is a great starting point for the designer phase, but in order to ensure complete accuracy, we require manual confirmation from someone on site before order placement.

Yes! Our team can intake any existing plans you have in lieu of a measurement scan. You will have a chance to upload these in the intake survey​.

Yes! With our instruction, the app can accommodate for major changes that are already underway in your space.​

Yes! We can work from existing plans at any stage. Our team of millwork and kitchen design experts will review your plans and translate those in to the Isla product line.​

Not exactly! Our team of experts work hand in hand with you to harness the power of AI to optimize the kitchen design process. There will be plenty of human eyes checking the work every step of the way from architects, to engineers and millwork specialists.

Haven’t purchased a package yet but need to see something IRL to seal the deal? Reach out to hello@islaporter.com. We're building out our sample library now, and in the future approved trade members will have the opportunity to purchase swatch, door and other sales samples, reach out to trade@islaporter.com or your account manager directly!​

We’re building up our swatch library now and will be sending finish brochures to all approved trade members in late 2025. In the meantime, reach out to your project lead for swatches on a per project basis.

When working directly with Isla Porter, your initial design fee is non-refundable and covers the cost of our professionally executed designs. After you finalize your floor plan, we require a deposit of 10% of your estimate to move into the color rendering phase. To finalize your order, we require 50% of the total balance to be paid to go into production. Your remaining balance can be paid anytime prior to scheduling a delivery in your home. We accept design deposits via all major credit cards and ACH. Cabinetry order deposits must be made via wire or ACH transfer due to payment size.

While we don’t offer in-house financing at this time, there are plenty of flexible ways to fund a home renovation! We recommend speaking with your local bank or lender to explore options that work best for you. To make things easier on our end, we structure payments in manageable milestones: starting with a deposit, followed by 2–3 scheduled payments throughout the process. It’s our way of helping you pace your investment as your dream kitchen comes to life.

We design cabinetry for the entire home—including kitchens, mudrooms, pantries, bars, offices, media rooms, and primary baths.

Packages that include Sourcing Lists will outline the purchase links for these items, you can procure these for yourself at your convenience​.

Yes, we are happy to offer a little touch of Isla to your space with out executing the full project.

Yes, we do.

Yes, for an additional paint match fee of $500, we will match your custom color. Please note that custom color matching requires an additional lead time of approximately 12 weeks. Our palette is based on some of the most popular paint finishes out there, and we’re happy to recommend something similar from our existing palette as well.​

Yes! We’d love to work with you on mudroom, laundry room and bathroom projects. Let us know if you’re interested in these spaces during your initial consult, or contact us at salesteam@islaporter.com.

We proudly import our cabinetry. Our founders leveraged their robust international sourcing expertise to establish a supply chain that can deliver consistent craftsmanship, value, innovative design and service to our clients.

Yes. All of our cabinetry meets CARB Phase 2 compliance, which is the strictest standard for formaldehyde emissions in the industry. We use low-VOC finishes and adhesives to ensure our products are not only beautiful but also safe for your home and family.

We don’t handle installation directly, but we do everything we can to make your install smooth. We include overages of trim and filler in every order, touch up paint and provide an installation guide document for your installer. Our technical team is always on stand by to help answer any questions at installation.

All Isla Porter cabinetry requires professional installation following industry standards. We include 20% overages on trim and finishing materials for your installer to work with!

We do not install ourselves, but can connect you with vetted professionals via our referral network in major markets.

Our lead times generally range from 12-18 weeks. Expedited delivery in 8 weeks is available for a surcharge. You will be given an estimated delivery date prior to order placement. Once the items arrive at our warehouse, our project team will reach out to you to schedule last mile delivery service from our service provider. All orders must be scheduled to be delivered to their destination within 30 days of receipt at our warehouse.

Threshold delivery is standard with all of our orders, our third party delivery team will deliver your cabinetry inside to the first floor of your home. Leaving all cabinetry in its original packaging. LTL delivery is available if you are sending your order to a receiving warehouse, note that a loading dock is required for all LTL deliveries.

No, our cabinetry arrives fully assembled to your door. Professional installation by an experience cabinetry installer is required.​

We can, but there will be a fee of $40 per day. It’s important to make any arrangements for storage as soon as possible, if your order is sent to a white glove facility your will be subject to their storage policy.

Isla Porter products should be stored in a climate-controlled environment that avoids extreme temperatures and extremely high or low humidity conditions. Examples of some unsuitable environments include garages, incomplete construction sites, sheds, professional warehousing or storage facilities that are not climate controlled.​

We’re proud of our manufacturer’s record of quality and accuracy, but it’s construction and things happen! If something goes wrong, we’ll work with your contractor or install team to solve any issues that may arise quickly. Reach out to customersupport@islaporter.com with any issues!​