Frequently Asked Questions 

Trade members will be assigned a dedicated account manager. All of our leads are well versed in custom millwork and have worked with some of the top premium or forward thinking cabinetry brands​.

We’re building up our swatch library now and will be sending finish brochures to all approved trade members in Spring of 2025. In the meantime, reach out to your project lead to discuss your sampling needs.

Our NYC showroom and NJ Studio are currently under construction, but we’re excited to welcome clients there soon. We also host and participate in a number of trade events throughout the year. Check out our events calendar to see where we will be popping up next!​

Yes. We’d love the opportunity to partner with you. Inquiries and press kits can be sent to partnerships@islaporter.com.

There are so many different ways to fund a home renovation! We do not offer financing at this time but recommend you speak with your local lender for the best advice.

When working directly with Isla Porter, your initial design fee is non-refundable and covers the cost of our professionally executed designs. After you finalize your floor plan, we require a deposit of 10% of your estimate to move into the color rendering phase. To finalize your order, we require 50% of the total balance to be paid to go into production. Your remaining balance can be paid anytime prior to scheduling a delivery in your home. We accept design deposits via all major credit cards, Paypal and Affirm. Cabinetry order deposits must be made via wire or ACH transfer due to payment size.

Our team is fully equipped to get you on your way to a truly amazing dream kitchen. We are experienced kitchen design professionals with a history of working with clients remotely — and our job is to deliver you a beautiful, functional kitchen design and cabinetry to complete it. But we leave the rest to you! Our design process includes full finish selection like paint, hardware, countertops, flooring and lighting, but we leave the final purchasing decisions to our clients. Interior designers create a unique design experience and execute projects in their own signature styles. They also provide services like procurement, receiving, warehousing, accessory styling, project planning and more. If those services sound like something you’re interested in, shoot us an email at sales@islaporter.com and we’ll connect you to someone amazing.

Keep an eye out for an announcement soon on our appliance consultations. Your appliances don’t need to be made to start the design process, but you will need have that buttoned up before we place your final order.

You will need a LIDAR enabled device which includes the Apple Pro and Pro Max models of the iPhone 12, 13, 14, and 15, as well as the third-generation 11-inch and fifth-generation 12.9-inch iPad Pro models from 2020 and later.​

We’re happy to lend homeowners one of our Isla Porter Pro iPads to execute your scan. Just let your designer know during your initial call or request one during your intake survey​.

Measurements taken with LIDAR technology have shown to be 99% accurate—which is better than most people with a tape measure! This is a great starting point for the designer phase, but in order to ensure complete accuracy, we require manual confirmation from someone on site before order placement.

Yes! Our AI tool can intake any existing plans you have in lieu of a measurement scan. You will have a chance to upload these in the intake survey​.

Yes! With our instruction, the AI tool can accommodate for major changes that are already underway in your space.​

Yes! We can work from existing plans at any stage. Our team of millwork and kitchen design experts will review your plans and translate those in to the Isla product line.​

Not exactly! Our team of experts work hand in hand with you to harness the power of AI to optimize the kitchen design process. There will be plenty of human eyes checking the work every step of the way from architects, to engineers and millwork specialists.

The average client completes the design process in about 6-8 weeks times, but it can be done as little as 2 weeks if you are ready to make quick decisions.

Haven’t purchased a package yet but need to see something IRL to seal the deal? Reach out to salesteam@islaporter.com. We're building out our sample library now, and inf the future approved trade members will have the opportunity to purchase swatch, door and other sales samples, reach out to trade@islaporter.com or your account manager directly!​

We’re building up our swatch library now and will be sending finish brochures to all approved trade members in Spring of 2025. In the meantime, reach out to your project lead to discuss your sampling needs.

When working directly with Isla Porter, your initial design fee is non-refundable and covers the cost of our professionally executed designs. After you finalize your floor plan, we require a deposit of 10% of your estimate to move into the color rendering phase. To finalize your order, we require 50% of the total balance to be paid to go into production. Your remaining balance can be paid anytime prior to scheduling a delivery in your home. We accept design deposits via all major credit cards, Paypal and Affirm. Cabinetry order deposits must be made via wire or ACH transfer due to payment size.

There are so many different ways to fund a home renovation! We do not offer financing at this time but recommend you speak with your local lender for the best advice.

Yes, we are happy to offer a little touch of Isla to your space with out executing the full project.

Yes, we do.

Yes, for an additional paint match fee of $500, we will match your custom color. Please note that custom color matching requires an additional lead time of approximately 12 weeks. Our palette is based on some of the most popular paint finishes out there, and we’re happy to recommend something similar from our existing palette as well.​

Yes! We’d love to work with you on mudroom, laundry room and bathroom projects. Let us know if you’re interested in these spaces during your initial consult, or contact us at salesteam@islaporter.com.

We proudly import our cabinetry. Our founders leveraged their robust international sourcing expertise to establish a supply chain that can deliver consistent craftsmanship, value, innovative design and service to our clients.

White glove delivery is standard with all of our orders, our third party delivery team will deliver your cabinetry inside to the first floor of your home. Leaving all cabinetry in its original packaging. LTL delivery is available if you are sending your order to a receiving warehouse, note that a loading dock is required for all LTL deliveries.

No, our cabinetry arrives fully assembled to your door. Professional installation by an experience cabinetry installer is required.​

All Isla Porter cabinetry should be professionally installed. Our cabinetry follows industry standard installation. We include 20% overages on trim and finishing materials for your installer to work with!

We do not, but we can help you find the people who will! Isla Porter partners with third party referral networks who make it their business to fully evaluate and certify a range of construction pros in major markets. We’d be happy to connect you with them so that they can you help you find the perfect match for your project​

We can, but there will be a fee of $40 per day. It’s important to make any arrangements for storage as soon as possible, if your order is sent to a white glove facility your will be subject to their storage policy.

Isla Porter products should be stored in a climate-controlled environment that avoids extreme temperatures and extremely high or low humidity conditions. Examples of some unsuitable environments include garages, incomplete construction sites, sheds, professional warehousing or storage facilities that are not climate controlled.​

We’re proud of our manufacturer’s record of quality and accuracy, but it’s construction and things happen! If something goes wrong, we’ll work with your contractor or install team to solve any issues that may arise quickly. Reach out to customersupport@islaporter.com with any issues!​